Host FAQ
Deciding to Host
- Is my Property right for Hipcamp?
- How can I get started with Hosting on Hipcamp?
- How much does it cost to list on Hipcamp and is there a commission fee?
- How much money can I make as a Hipcamp Host?
- Do I need a permit or government permission to host campers?
- Does Hipcamp Have Hosting Standards?
Building a Hipcamp
- Do I need to provide toilets?
- Am I required to provide drinking water?
- Do I have to interact with Hipcampers when they visit my property?
- Can I have campfires on my property?
- How many sites can I have per acre?
- How should I manage waste and garbage?
Creating a Listing
- How do I complete a background check with Hipcamp?
- How do I create a Hipcamp listing?
- What’s the Difference Between a ‘Property’ and a ‘Site’?
- How do I verify my identity on Hipcamp?
- How do I get the latitude and longitude coordinates for my Land's location?
- Can I Host if my property doesn't have an address?
Opitimizing for higher earnings
- How can I automatically adjust pricing during holidays?
- How do I change my minimum and maximum night stay?
- How far out can Hipcampers book and can I require advance notice?
- How do I charge a pet fee?
- Can I charge a cleaning fee?
- What is Instant Book and Request to Book? And how do I change these settings?
Managing Your Calendar
- Why can’t a Hipcamper make a booking for tonight when my Calendar is open?
- Troubleshooting Calendar sync errors
- How do I block and unblock days on the Calendar?
- I’m closed for the season. Should I block dates or pause my Property?
- How do I pause, deactivate, and reopen my site?
- How can I change my site price for specific nights?
Managing Bookings
- How do I refund a camper? [Host]
- How do I cancel a booking? [Host]
- How does it work if a Hipcamper wants to change their trip dates?
- How do I move a booking to a different site?
- What information will I receive about each booking?
- If a Hipcamper arrives with more people than are recorded on the booking, what should I do?
Managing Communication
- How to manage your notification preferences
- Using the Hipcamp Inbox
- How does SMS/Text messaging with campers work?
- How will I know if I have a booking?
- How do I set up scheduled messages?
- How do I message all onsite Hipcampers?
Payments
- How do I update my Stripe information?
- How do I update my bank account details?
- Will I be paid for a canceled or modified booking?
- When do I get paid and what are my payout method options?
- What is a balance adjustment?
- How can I switch my payouts from PayPal to direct deposit (Stripe)?
Administration & Taxes
- How do I see and download all of my bookings and earnings?
- How do I collect taxes with Hipcamp?
- What should I know about Sales and Occupancy taxes in the United States?
- Will I get any U.S tax forms from Hipcamp?
- What should I know about taxes in Canada?
- What should I know about taxes in Australia?
Editing & updating your property
- How do I add a new site to my property?
- How do I delete a site?
- How do I change my price?
- How do I update my Property page?
- How do I edit the location of my Site pins?
- How do I edit the photos of my property?
Marketing your Hipcamp
- Can I offer discount codes and how do I make them?
- Tips for getting positive reviews
- What affects my Property’s search ranking on Hipcamp?
- How can I add a 'Book on Hipcamp' button to my website?
- How do I market my Hipcamp Property on Instagram?
- How do I market my Hipcamp property on Facebook?
The Hipcamp Photography Program
- How does Hipcamp Pro Photography work?
- How do I pay for this? What is the refund policy?
- Will I own the photos from the shoot?
- How do I reschedule my Hipcamp Photographer booking?
- How can I prepare for the shoot?
- I have multiple sites- will the photographer shoot them all?
Hipcamp App
Your account
- How do I reset my password?
- How do I transfer my Hipcamp account to a new owner?
- How can I add a new property to my Hipcamp account?
- How do I delete my account?
- Why can’t I see my Property or messages on my account?
- I already have a Camper account and I want to become a Host
Hosting Policies
- Understanding background checks on Hipcamp
- What is Hipcamp’s policy on responding to requests to book?
- What's Hipcamp's policy on canceling bookings?
- What's Hipcamp's policy on removing reviews of a property?
- What's Hipcamp's policy on Service Animals? 🐕
- How is my recommendation rate calculated?
Insurance & Damage Protection
- Does Hipcamp provide Insurance?
- As a commercial campground, do I need my own insurance?
- What is covered under the Hipcamp Insurance Policy?
- Are my Experience, Rentals, or Goods Extras covered under the Hipcamp Insurance Policy?
- What if a Hipcamper damages my Property during their booking?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
Blog Posts
- How does the expansion of Hipcamp benefit existing Hosts?
- Hipcamp now integrates with Cloudbeds
- What's New in the Hipcamp App for Hosts: March 2025 Update
- Why are national parks in the Hipcamp app?
- How can I get rewarded for inviting new Hosts to Hipcamp?
- Foot and Mouth Disease: Information for Australian Hosts