Host FAQ
Deciding to Host
- Is my property right for Hipcamp?
- When do I get paid?
- Should I become a Host if there is a lot of wildlife near my property?
- How does Hipcamp work?
- How much does it cost to list and is there a commission fee?
- How can I market my listing?
Creating a listing
- How do I create a listing?
- How do I add or edit my arrival instructions?
- What should I name my listing?
- What should I write in my listing description?
- How much should I charge for my listing?
- What should my photos look like?
Managing Bookability
- How do I refund a camper? [Desktop]
- How do I cancel a booking? [Host - Desktop]
- How can I see all of my bookings in one place?
- How do I sync my Hipcamp listings together?
- How do I sync my Hipcamp calendar with my Cloudbeds MyAllocator calendars?
- How does it work if a Hipcamper wants to change their trip dates?
Updating your Listing
- How do I change the check in and check out times for my listing?
- How do I add more sites or listings?
- How do I add more sites to my listing?
- How do I edit my listing description?
- How do I change the name of my listing?
- How do I edit or add rules for my listing?
Marketing your Hipcamp
- How do I get my first booking?
- Can I offer discount codes?
- How can I use Facebook Groups to promote my Hipcamp?
- Can I market my Hipcamp using Instagram?
- How can I optimise Facebook to promote my Hipcamp?
- Getting to know Full Range Camping [Australian Hosts]
Hosting Policies
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- COVID-19 Guidance: What happens if I need to cancel bookings because of a public health crisis, wildfires, or other acts of nature?
- What are the Hipcamp Host Standards?
- What about Service Animals? 🐕
- How can I be the best possible Host?
- What is a Star Host?
Managing Communication
- How do I set up scheduled messages?
- What languages do you offer Support in? 🌐
- How is acceptance rate calculated?
- How do I review a Hipcamper?
- How is response time calculated?
- How is response rate calculated?
Insurance & Damage Protection
- What is covered under the Hipcamp Insurance Policy?
- Does Hipcamp provide Insurance?
- Are my Experience, Rentals, or Goods Extras covered under the Hipcamp Insurance Policy?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- What does it mean if I only use my own insurance when Hosting on Hipcamp?
- Can I charge a security deposit?