Host FAQ
Managing Bookability
- How do I refund a camper? [Host]
- Troubleshooting Calendar sync errors
- How can I allow Hipcampers to book my whole property?
- I’m closed for the season. Should I block dates or pause my Property?
- How do I change my minimum and maximum night stay?
- How do I block and unblock days on the Calendar?
Deciding to Host
- How to be good a neighbor when hosting campers on your property
- Is my Property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How can I get started with Hosting on Hipcamp?
- Can a Hipcamper claim squatter's rights on my land?
- How much money can I make as a Hipcamp Host?
Creating a listing
- What should I know about taxes in Australia?
- Can I save my Listing progress and come back later?
- (Australia) What do I need to know about Sharing Economy Reporting Regime (SERR)?
- Which Colorado Counties and Cities is Hipcamp collecting taxes for?
- How do I create a listing?
- Creating a strong Listing for your land
Updating your site or property
- How do I add a new site to my property?
- How do I delete a site?
- How can I automatically adjust pricing during holidays?
- How do I update my Property page?
- How do I edit the location of my Site pins?
- Advanced Pricing Tools and Booking Strategies for Success
The Hipcamp Photography Program
- How does Hipcamp Pro Photography work?
- How do I pay for this? What is the refund policy?
- Will I own the photos from the shoot?
- How do I reschedule my Hipcamp Photographer booking?
- How can I prepare for the shoot?
- I have multiple sites- will the photographer shoot them all?
Marketing your Hipcamp
- How can I create a loyalty program?
- How can I add a 'Book on Hipcamp' button to my website?
- What are other ways to market my Hipcamp property?
- Tips for getting positive reviews
- Can I offer discount codes and how do I make them?
- How do I market my Hipcamp property on Facebook?
Hosting Policies
- Understanding background checks on Hipcamp
- How is my recommendation rate calculated?
- NSW Short Term Rental Accommodation Regulations FAQs
- Are there age requirements for Hipcampers?
- What is a Star Host?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
Managing Communication
- How do I message all onsite Hipcampers?
- How can I make sure my Hipcamp emails aren't marked as spam by my email domain?
- How will I know if I have a booking?
- Using the Hipcamp Inbox
- How do I review a Hipcamper?
- How does SMS/Text messaging with campers work?
Insurance & Damage Protection
- Can I charge fines to campers who break rules?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- As a commercial campground, do I need my own insurance?
- What is covered under the Hipcamp Insurance Policy?
- Can I charge a security deposit?
- What if a Hipcamper damages my Property during their booking?
Payments
- Do I need to provide my ABN in order to receive payouts via Hipcamp?
- What is a balance adjustment?
- How do I update my bank account details?
- How can I switch my payouts from PayPal to direct deposit (Stripe)?
- Will I be paid for a canceled or modified booking?
- When do I get paid and what are my payout method options?
Health & Safety
Your account
- Host tools by device
- How do I log in to Hipcamp?
- Why can’t I see my Property or messages on my account?
- How do I update my account information?
- Can I add a co-Host to my account?
- How to manage your notification preferences