Host FAQ
Managing Bookability
- How do I refund a camper? [Desktop]
- How do I sync my Hipcamp calendar with my Pitchup calendar? [Desktop]
- How do I move a booking to a different site?
- Why can’t a camper make a booking for tonight when my Calendar is open?
- How do I create a discount code?
- How do I set up child pricing?
Deciding to Host
- How to be good a neighbor when hosting campers on your property
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How does Hipcamp work?
- Can a Hipcamper claim squatter's rights on my land?
- How much money can I make?
Creating a listing
- What types of photos should I have of my property?
- How best to categorize my lodging type for my listing
- How much should I charge for my listing?
- How do I use the fire ban tool?
- How do Extras work?
- How do I collect taxes with Hipcamp?
Updating your Listing
- How do I update my property page?
- Can I Host if my property doesn't have an address?
- Can I manage my listing on a mobile browser?
- What details can I add to each designated site on my listing?
- How do I manage multiple properties?
- How do I edit or add rules for my listing?
The Hipcamp Photography Program
- How do I get my photos?
- How do I report a bad experience with my photographer, or bad photos?
- How do I reschedule my Hipcamp Photographer booking?
- How do I contact my Hipcamp Photographer?
- What should I do if the weather is bad?
- Do I have to be in the pictures?
Marketing your Hipcamp
- If my photographer cancels, when can I get a new one? What if my photographer never shows up?
- What are other ways to market my Hipcamp listing?
- How do I market my Hipcamp property on Facebook?
- Can I offer discount codes?
- How do I market my Hipcamp Listing on Instagram?
- Can I buy or make Hipcamp signs?
Hosting Policies
- How is my recommendation rate calculated?
- NSW Short Term Rental Accommodation Regulations FAQs
- Hosting and COVID in Australia
- Are there age requirements for Hipcampers?
- What is a Star Host?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
Managing Communication
- How will I know if I have a booking?
- Introducing the Inbox
- Tips for responding to reviews
- How does flagging a Hipcamper's actions work?
- How do I review a Hipcamper?
- How does SMS/Text messaging with campers work?
Insurance & Damage Protection
- 2021 Insurance Updates - US and Canada
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- What does it mean if I only use my own insurance when Hosting on Hipcamp?
- What is covered under the Hipcamp Insurance Policy?
- Can I charge a security deposit?
- What if there is property damage?
Payments
- How do I update my bank account details?
- How can I switch my payouts from PayPal to direct deposit (Stripe)?
- Will I be paid for a canceled or modified booking?
- When do I get paid and what are my payout method options?
- Do I need to pay taxes?
- I referred someone but they didn't use my code. Can I still get paid?
Health & Safety
Your account
- How do I update my account information?
- Can I add a co host to my account?
- How to manage your notification preferences
- Contact us
- How do I transfer my account to a new owner?
- How do I delete my account?