Host FAQ
Managing Bookability
- How does it work if a Hipcamper wants to change their trip dates?
- How do I use my Hipcamp calendar?
- How can I be sure to get the right payout for a trip that has a different group size on different nights?
- If a Hipcamper arrives with more people than are recorded on the booking, what should I do?
- How do I pause or deactivate my listing? [Host - Desktop]
- How do I reactivate my listing after a pause? [Desktop]
Marketing your Hipcamp
- Can I offer discount codes?
- How can I use Facebook Groups to promote my Hipcamp?
- Can I market my Hipcamp using Instagram?
- How can I optimise Facebook to promote my Hipcamp?
- Getting to know Full Range Camping [Australian Hosts]
- Getting to know Wikicamps [Australian Hosts]
Deciding to Host
- How does Hipcamp work?
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How can I market my listing?
- How much money can I make?
- What about campfires?
Hosting Policies
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- COVID-19 Guidance: What happens if I need to cancel bookings because of a public health crisis, wildfires, or other acts of nature?
- What are the Hipcamp Host Standards?
- What about Service Animals? 🐕
- How can I be the best possible Host?
- What is a Star Host?
Creating a listing
- How can I add a new property to my Hipcamp account?
- Hipcamp pricing: Tips for Youcamp hosts
- How do I verify my identity on Hipcamp?
- Why am I being asked to verify my identity?
- How do photos on Hipcamp work?
- How do I create a listing?
Updating your Listing
- How to update your accommodation type
- How do I add more sites or listings?
- How can I change the places (points of interest) displayed on my listing?
- How do I update my RV settings? 🚐
- How to add "Fall Fun" activities to your listing - help Hipcampers search for your Hipcamp this Fall! 🍂
- How do I add more sites to my listing?
Managing Communication
- What languages do you offer Support in? 🌐
- How is acceptance rate calculated?
- How do I review a Hipcamper?
- How is response time calculated?
- How is response rate calculated?
- Tips for responding to reviews
Insurance & Damage Protection
- What is covered under the Hipcamp Insurance Policy?
- Does Hipcamp provide Insurance?
- Are my Experience, Rentals, or Goods Extras covered under the Hipcamp Insurance Policy?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- What does it mean if I only use my own insurance when Hosting on Hipcamp?
- Can I charge a security deposit?