Host FAQ
Managing Bookability
- How do I refund a camper? [Desktop]
- How do I change my minimum and maximum night stay?
- How do I block and unblock days on the Calendar?
- How do I cancel a booking? [Host - Desktop]
- How do I sync my Hipcamp calendar with my Pitchup calendar? [Desktop]
- How do I move a booking to a different site?
Deciding to Host
- How to be good a neighbor when hosting campers on your property
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How does Hipcamp work?
- Can a Hipcamper claim squatter's rights on my land?
- How much money can I make?
Creating a listing
- How is Hipcamp collecting and remitting sales and occupancy taxes for Hosts in Maine, Montana, Utah, and Washington?
- How do I create a listing?
- Creating a strong Listing for your land
- How can I add a new property to my Hipcamp account?
- How much should I charge for my site?
- What should I name my site?
Updating your Listing
- Advanced Pricing Tools and Booking Strategies for Success
- How do I add an additional designated site or an additional structure?
- How do I update the number of dispersed sites?
- Should I add more sites to my property?
- How do I update my property page?
- How do I manage multiple properties?
The Hipcamp Photography Program
- How do I get my photos?
- How do I reschedule my Hipcamp Photographer booking?
- My photographer booking expired… What should I do?
- What do I do if a photographer booked and my property isn’t ready? How do I prepare my property for a shoot?
- How do I contact my Hipcamp Photographer?
- I have multiple sites- Will the photographer shoot them all?
Marketing your Hipcamp
- Tips for getting positive reviews
- If my photographer cancels, when can I get a new one? What if my photographer never shows up?
- What are other ways to market my Hipcamp property?
- How do I market my Hipcamp property on Facebook?
- Can I offer discount codes?
- How do I market my Hipcamp Property on Instagram?
Hosting Policies
- How is my recommendation rate calculated?
- NSW Short Term Rental Accommodation Regulations FAQs
- Hosting and COVID in Australia
- Are there age requirements for Hipcampers?
- What is a Star Host?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
Managing Communication
- How will I know if I have a booking?
- Introducing the Inbox
- Tips for responding to reviews
- How does flagging a Hipcamper's actions work?
- How do I review a Hipcamper?
- How does SMS/Text messaging with campers work?
Insurance & Damage Protection
- Can I charge fines to campers who break rules?
- 2021 Insurance Updates - US and Canada
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- What does it mean if I only use my own insurance when Hosting on Hipcamp?
- What is covered under the Hipcamp Insurance Policy?
- Can I charge a security deposit?
Payments
- How do I update my bank account details?
- How can I switch my payouts from PayPal to direct deposit (Stripe)?
- Will I be paid for a canceled or modified booking?
- When do I get paid and what are my payout method options?
- Do I need to pay taxes?
- I referred someone but they didn't use my code. Can I still get paid?
Health & Safety
Your account
- Why can’t I see my property or messages on my account?
- How do I update my account information?
- Can I add a co host to my account?
- How to manage your notification preferences
- Contact us
- How do I transfer my account to a new owner?