Host FAQ
Managing Bookability
- How do I refund a camper? [Desktop]
- How do I adjust the minimum night stay for different times of the year?
- How do I cancel a booking? [Host - Desktop]
- How do I set up child pricing?
- Pricing for Children and Insurance 👶
- How does it work if a Hipcamper wants to change their trip dates?
Deciding to Host
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How does Hipcamp work?
- Can a Hipcamper claim squatter's rights on my land?
- How much money can I make?
- What about campfires?
Creating a listing
- How much should I charge for my listing?
- How do I use the fire ban tool?
- How do Extras work?
- How do I collect taxes with Hipcamp?
- How do I create a listing?
- How do photos on Hipcamp work?
Updating your Listing
- Can I name individual sites within my listing?
- How do I manage multiple properties?
- How do I edit or add rules for my listing?
- What affects my listing's search ranking?
- How to update your accommodation type
- What is verification and how do I get verified on Hipcamp?
Marketing your Hipcamp
- How do I promote my listing on Facebook?
- Can I offer discount codes?
- How to market your Hipcamp Listing on Instagram
- Can I buy or make Hipcamp signs?
- How can I use Facebook Groups to promote my Hipcamp?
- How to market your Hipcamp Listing on Facebook
Hosting Policies
- Are there age requirements for Hipcampers?
- What is a Star Host?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- How can I be the best possible Host?
- What about Service Animals? 🐕
- What are the Hipcamp Host Standards?
Managing Communication
- Tips for responding to reviews
- How does flagging a Hipcamper's actions work?
- How do I review a Hipcamper?
- How does SMS/Text messaging with campers work?
- How are my response rate and response time calculated?
- How is acceptance rate calculated?
Insurance & Damage Protection
- What is covered under the Hipcamp Insurance Policy?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- What does it mean if I only use my own insurance when Hosting on Hipcamp?
- Can I charge a security deposit?
- What if there is property damage?
- Does Hipcamp provide Insurance?