Host FAQ
Managing Bookability
- How do I refund a camper?
- How can I allow Hipcampers to book my whole property?
- I’m closed for the season. Should I block dates or pause my Property?
- How do I change my minimum and maximum night stay?
- How do I block and unblock days on the Calendar?
- How do I cancel a booking? [Host]
Deciding to Host
- How to be good a neighbor when hosting campers on your property
- Is my Property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How can I get started with Hosting on Hipcamp?
- Can a Hipcamper claim squatter's rights on my land?
- How much money can I make as a Hipcamp Host?
Creating a listing
- Which Colorado Counties and Cities is Hipcamp collecting taxes for?
- How do I create a listing?
- Creating a strong Listing for your land
- What should I name my site?
- What should I write in my site description?
- What photos should upload of my property and in what order?
Updating your site or property
- How do I update my Property page?
- How do I edit the location of my Site pins?
- Advanced Pricing Tools and Booking Strategies for Success
- How do I add an additional designated site or an additional structure?
- How do I update the number of dispersed Sites?
- Should I add more Sites to my Property?
The Hipcamp Photography Program
- How do I get my photos?
- How do I reschedule my Hipcamp Photographer booking?
- My photographer booking expired… What should I do?
- What do I do if a photographer booked and my property isn’t ready? How do I prepare my property for a shoot?
- How do I contact my Hipcamp Photographer?
- I have multiple sites- Will the photographer shoot them all?
Marketing your Hipcamp
- How can I add a 'Book on Hipcamp' button to my website?
- What are other ways to market my Hipcamp property?
- Tips for getting positive reviews
- Can I offer discount codes and how do I make them?
- How do I market my Hipcamp property on Facebook?
- How can I use Facebook Groups to promote my Hipcamp?
Hosting Policies
- Understanding background checks on Hipcamp
- How is my recommendation rate calculated?
- NSW Short Term Rental Accommodation Regulations FAQs
- Hosting and COVID in Australia
- Are there age requirements for Hipcampers?
- What is a Star Host?
Managing Communication
- How can I make sure my Hipcamp emails aren't marked as spam by my email domain?
- How will I know if I have a booking?
- Using the Hipcamp Inbox
- How does flagging a Hipcamper's actions work?
- How do I review a Hipcamper?
- How does SMS/Text messaging with campers work?
Insurance & Damage Protection
- Can I charge fines to campers who break rules?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- As a commercial campground, do I need my own insurance?
- What is covered under the Hipcamp Insurance Policy?
- Can I charge a security deposit?
- What if a Hipcamper damages my Property during their booking?
Payments
Health & Safety
Your account
- How do I log in to Hipcamp?
- Why can’t I see my Property or messages on my account?
- How do I update my account information?
- Can I add a co-Host to my account?
- How to manage your notification preferences
- Contact us