Host FAQ
Deciding to Host
- Should I become a Host if there is a lot of wildlife near my property?
- How does Hipcamp work?
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How can I market my listing?
- How much money can I make?
Creating a listing
- How do I add or edit my arrival instructions?
- How do I create a listing?
- What should I name my listing?
- What should I write in my listing description?
- How much should I charge for my listing?
- What should my photos look like?
Managing Bookability
- How do I adjust the minimum night stay for different times of the year?
- How do I refund a camper? [Desktop]
- How do I cancel a booking? [Host - Desktop]
- Can I offer day trips?
- How can I see all of my bookings in one place?
- How do I sync my Hipcamp listings together?
Updating your Listing
- How do I edit the Overview and Amenities on my listing?
- How do I change the check in and check out times for my listing?
- How do I add more sites or listings?
- How do I add more sites to my listing?
- How do I edit my listing description?
- How do I change the name of my listing?
Marketing your Hipcamp
- Can I buy or make Hipcamp signs?
- What is Hipcamp’s professional photography program?
- How do I get my first booking?
- Can I offer discount codes?
- How can I use Facebook Groups to promote my Hipcamp?
- Can I market my Hipcamp using Instagram?
Hosting Policies
- Australian COVID-19 Check-in Requirements
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- What happens if I need to cancel bookings because of a public health crisis (COVID-19), wildfires, or other acts of nature?
- What are the Hipcamp Host Standards?
- What about Service Animals? 🐕
- How can I be the best possible Host?
Managing Communication
- How do I set up scheduled messages?
- What languages do you offer Support in? 🌐
- How is acceptance rate calculated?
- How do I review a Hipcamper?
- How is response time calculated?
- How is response rate calculated?
Insurance & Damage Protection
- What is covered under the Hipcamp Insurance Policy?
- Does Hipcamp provide Insurance?
- Are my Experience, Rentals, or Goods Extras covered under the Hipcamp Insurance Policy?
- What does it mean to use my own insurance in addition to being protected under the Hipcamp Insurance Policy?
- What does it mean if I only use my own insurance when Hosting on Hipcamp?
- Can I charge a security deposit?