At Hipcamp, we ask Hosts to honour all accepted bookings, in line with our Host Standards. To help avoid last-minute cancellations, make sure your calendar is kept up to date and synced with other platforms using our integration tools.
However, we understand that unexpected situations sometimes arise—like extreme weather or a Hipcamper cancelling directly—that require flexibility.
⚠️ Important things to know
- Host-initiated cancellations automatically refund the Hipcamper in full—including service fees—regardless of your cancellation policy.
- If you cancel “on behalf of the camper,” the service fee is not refunded.
- Cancelled dates are re-opened on your calendar.
- Frequent, unwarranted cancellations may result in your listing being paused for review.
- You can modify a booking without cancelling—learn how.
Canceling on desktop or mobile web
- Go to your Calendar
- Click the booking you'd like to cancel
- Scroll to the bottom of the pop-up and click Cancel Booking
- Select a reason and leave a message for the Hipcamper
- Confirm your cancellation
Canceling via the Hipcamp App
- Tap the Bookings or Calendar tab
- Select the booking you'd like to cancel
- Scroll down and tap Cancel booking
- Tap Next
- Select a reason and confirm the cancellation.
If you haven’t verified your listing
If your listing was created by Hipcamp and you haven’t verified it yet, we may have placed a booking on your behalf using public information and your existing reservation system.
You won’t be able to cancel these bookings yourself, but we’re here to help.
To cancel one of these bookings:
- Please contact Hipcamp Support as soon as possible
- Let us know the booking reference and reason
- We’ll notify the camper and handle the cancellation for you
We’ll work with you to ensure it’s handled smoothly.
💡 Helpful links
- Managing Your Bookings
- Managing Your Calendar
- How to block off dates in your calendar
- How to sync your other calendars
- Support Contact Page
By minimizing cancellations and keeping your availability accurate, you’ll create a more reliable and positive experience for Hipcampers!