Cancel a booking on the desktop
Hipcamp Hosts are expected to honor all scheduled bookings, as cancellations create a disappointing experience for Hipcampers. We ask that you keep your calendar up to date and use our calendar integrations tools to avoid having to cancel bookings.
We understand that some circumstances beyond your control may lead to a warranted cancellation, and we won’t hold those cases against you. Examples of warranted cancellations include natural disasters (flooding, wildfires), COVID-19 related cancellations, and when Hipcampers request that you cancel on their behalf.
However, unwarranted cancellations create a negative experience for Hipcampers. Please review our Host Cancellation Policy and Host Standards for details on warranted and unwarranted cancellations.
Please note that Host-initiated booking cancellations automatically initiate full refunds (including service fee*) for the Hipcamper regardless of the cancellation policy in place. Your calendar dates will also be reopened automatically.
*If you select the cancellation reason ‘Cancelling on behalf of camper’ the service fee component won’t be refunded.
Cancel a booking on the desktop
- Head to your Calendar page
- Click on the booking you want to cancel from the calendar
- This will open the booking details in a pop-up. Scroll to the bottom of the pop-up and click the Cancel Booking button
- Fill in the form by providing a reason for the cancellation and write a message to the Hipcamper telling them why you had to cancel
- Confirm your cancellation and proceed back to the Calendar
Cancel a booking on the app
- Navigate to the booking you'd like to cancel in the app. You can do this from either the Bookings tab or Calendar tab. When you find the booking you would like to cancel, click on it to view the booking details.
- Scroll down until you see the red Cancel booking button at the bottom
- Click Cancel booking
- Click Next
- Select a reason and confirm the cancellation below
Looking for more information on how to manage your calendar? Here are some helpful guides.
If you need to block dates on your calendar to prevent bookings, please consult this guide.