If a Hipcamper doesn’t arrive for their reservation and you haven’t received a cancellation notice, you can treat the booking as a no-show.
Sometimes campers are delayed or get lost en route, so we recommend waiting until the scheduled check-in time has passed before taking any action. You can use the contact details provided in your booking confirmation to get in touch and confirm their plans. Even if you don’t receive a reply, it’s helpful to document your attempt to reach out.
Will I still get paid?
Yes. As long as the Hipcamper didn’t cancel in advance, the booking is considered confirmed and your payout will be processed as usual.
No-shows do not affect your payout.
Can I offer a refund if I want to?
Yes—if you feel the camper had a valid reason for missing their stay (such as illness, an emergency, or extreme weather), you're welcome to offer a full or partial refund.
If you manage your bookings through Hipcamp, you can process the refund yourself (read instructions here). If not, for example, if Hipcamp created your listing and placed the booking with you directly, just reach out to Hipcamp Support and we’ll help take care of it on your behalf.