We’ve found that Hosts who get great reviews tend to focus on five things: privacy, upkeep, setting expectations with accurate land details, proactive communication, and clear directions for arrival and check-in.
Here are some helpful tips for improving the guest experience.
👨🏻💻 Expectations:
Update your land and site description to include information campers will need to decide if your property is the best fit for them. Moving critical information to the top of your description helps ensure that your most important information is visible.
🗺️ Directions for arrival and check-in:
Ensure your directions and arrival instructions are accurate and clear. Make sure you include all the information needed to find the entrance of your property, find the specific site, and how to access amenities. Onsite signs are a big help in pointing your Hipcampers in the right direction! And don't forget to be available for any questions during check-in. Check out our official Hipcamp Signs, available for free print-at-home download or as physical signs for purchase (click here).
🚗 Camping vehicle access:
Update your RV/Caravan accessibility settings to ensure campers are given accurate information about what type of camping vehicles can be accommodated, accessibility of hookups, and if the sites are level.
📞 Communication:
Setup a scheduled message to ensure that campers know you’re available for questions during their trip.
🌳 Privacy:
Add photos and update your land and site description to let campers know how close they’ll be to your home, other campers, neighbors, major roads, etc.
🛠️ Upkeep:
Adjust your advance notice setting so you’ll have more time to prepare for your future campers once you receive a booking.
💰Value:
Ensure the price of your campsite is priced fairly considering your location, accommodation type, amenities, and unique features.