Below find answers to some frequently asked questions about the Hosting profile on our app!
What Hosting features are available on the app?
How can I manage bookings on the app?
How do I message Hipcampers and accept/decline booking requests?
How do I update my account information on the app?
What if I have multiple Properties, can I manage them all on the app?
What Hosting features are available on the app?
The app has a variety of features that Hosts can use to manage their Sites and account. Below is a list of the features our app has for Hosts:
- Hipcamp Messages (Inbox): Contact Hipcampers and accept or decline booking requests on the go.
- Calendar: Manage your availability and date-specific pricing across all of your Sites. Move bookings between sites.
- Bookings: Check for upcoming bookings, cancel bookings, refund bookings, review bookings, and modify booking extras.
- Property: Update your Property and Site settings
- Account management (Me): Update notification preferences and reset your password.
📲 Download the Hipcamp app on iOS here and on Android here.
How can I manage bookings in the app?
The Bookings tab on the app gives you access to all of your future bookings and their details. Once you click on “Bookings” at the bottom of the screen, you’ll see a list of upcoming bookings. If you click on a booking, you’ll be able to see the details of that particular booking including:
- Name and contact information of the Hipcamper
- Group size and number of vehicles
- Vehicle type and vehicle length
- Site that’s booked
- Check in and check out dates
- Number of nights booked
- Earnings for that booking
- Extras the Hipcampers purchased
Also, from this view, you’ll be able to cancel the booking, issue a refund, or you can update the number of Extras the group purchased.
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Can I change the price for specific days?
Yes! To change your price for a date range, tap the Calendar icon at the bottom of the screen. From there, select “Manage” and click the dates you want to edit. When you click “Continue” you will see a field to update the nightly price for each Site.
How do I message Hipcampers and accept/decline booking requests?
When you click the Inbox icon at the bottom of the screen, you’ll see a list of all of your message threads with Hipcampers. At the top, you can filter to see pending, confirmed, past, and question threads. Click on the name of the Hipcamper you want to message and compose a message and send on the spot!
How do I update my account information on the app?
On the app, there is a Me tab at the bottom of the screen. If you click that, you’ll see a page where you can:
- Edit your notifications preferences
- Reset your password
- Switch to Camping Profile
Currently, you aren’t able to edit profile information such as name, email address, and phone number from the app. You need to log into the Hipcamp website on an internet browser to edit this information.
What if I have multiple Properties, can I manage them all on the app?
At this time, you can only manage one Property at a time on the app. To manage another Property on your smartphone or mobile device, consider using Hipcamp.com on your mobile browser.