If you’re selling your Land and want to transfer your Hipcamp account to the new owner so they can continue Hosting without starting from scratch, this guide will help you through the process.
Information to be updated by the current Host:
-
Email address
- The new owner will receive an email requesting confirmation
-
Phone number
- Updating this will also send a text to the new owner, allowing them to confirm the number is correct
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Password (optional)
- You can update the password to something you can share with the new owner so they can access the account
- If not updating the password, the new owner can use the password reset tool to get access (will only work if the email was updated)
Information to be updated by the new Host:
- Host’s name
-
Payout details
- If using Stripe, you will need to update the Stripe account information
- If using Stripe, you will also need to update the bank account funds are sent to
-
Insurance details
- You will need to click the 'Change my coverage' button and fill out the form with your information
Taking these steps ensures the listing remains unchanged, including its setup, photos, pricing, and reviews.
However, all future messages and correspondence will come from and be sent to the new Host, ensuring your personal information is no longer attached to the account.
Pro Tip: Notify Upcoming Campers
We recommend reaching out to any campers with upcoming bookings to inform them of the change in ownership. Sharing the new Host’s name and a few details about them can help provide reassurance and ensure a smooth experience for guests.
Once the account details are updated, the new Host’s information will be reflected in trip confirmations, ensuring campers know who to contact with any questions.