Hipcamper FAQ
How Hipcamp Works
- How do I contact a Host?
- How do I book a trip on Hipcamp?
- How to search and use search filters
- What is Hipcamp?
- What are Hipcamp Alerts?
- Where does Hipcamp operate?
Before You book
- What's the difference between instant book and request to book sites?
- What is the Hipcamp service fee?
- What taxes is my Host collecting?
- When am I charged for a request to book?
- What does it mean when there is an active fire ban on a property?
- What if there is no toilet at my campsite?
Hipcamp Policies
Modify Your Booking
Cancellations and Refunds
- How can I request a refund for my trip?
- Where is my refund?
- How do I cancel a booking? [Hipcamper]
- How much will I be refunded for a canceled booking?
- What is the cancellation policy?
- How do I cancel a pending booking request?
General Booking Support
- How do I leave a review for my recent trip?
- Where can I find a copy of my receipt?
- I already booked, but the Host can't accommodate me. What do I do?
- What happens if my vehicle is damaged or if I damage property with my vehicle during my Hipcamp trip?
- What happens if my personal property is damaged, lost, or stolen during my Hipcamp trip?
- How do I add friends to a trip?
Your account
- Why can’t I see my booking or messages on my account?
- How do I reset my password?
- How do I change my password?
- How can I update my camping style in the app?
- I can’t find the ‘I’m not a robot’ checkbox
- How do I add or delete a saved credit card?