Hipcamper FAQ
How Hipcamp Works
- How do I contact a Host?
- What currency is the site in?
- What is Hipcamp’s Roadtrip feature?
- What is Stripe Link and how can I use this payment method?
- What is the Sensible Weather Guarantee and how can it help me get reimbursed in cases of bad weather?
- What happens if my personal property is damaged, lost, or stolen during my Hipcamp trip?
Before you book
- How is vehicle length calculated?
- Is there a limit to the number of tents I can bring to a Hipcamp site?
- How many vehicles can I bring?
- How do I make a booking for a larger group?
- Can I book for someone else?
- Can additional friends join us on a Hipcamp trip just for the day?
Modify Your Booking
Cancellations and Refunds
- How can I request a refund for my trip?
- Where is my refund?
- How do I cancel a booking? [Hipcamper]
- How much will I be refunded for a canceled booking?
- What is the cancellation policy?
- How do I cancel a pending booking request?
Your account
- I already have a Camper account and I want to become a Host
- How can I update my camping style in the app?
- Why can’t I see my booking or messages on my account?
- I can’t find the ‘I’m not a robot’ checkbox
- How do I add or delete a saved credit card?
- How do I delete my account?