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Hipcamper FAQ

How Hipcamp Works

  • How do I contact a Host?
  • How do I know if my booking is confirmed?
  • Hipcamp Accessibility Policy
  • How are Hosts on Hipcamp vetted?
  • What is Hipcamp?
  • How do I find a Hipcamp in a specific area?
See all 27 articles

Before you book

  • How to use search filters
  • How to use a gift card
  • What is the Hipcamp service fee?
  • When am I charged for a request to book?
  • What's the difference between instant book and request to book sites?
  • What does it mean when there is an active fire ban on a property?
See all 12 articles

Modify Your Booking

  • How do I change the dates of my booking?
  • What if I want to change my booking site?
  • How can I change my group size?
  • Why was I charged a fee to modify my trip?

Cancellations and Refunds

  • Where is my refund?
  • How do I cancel a booking? [Hipcamper]
  • What is the cancellation policy?
  • How much will I be refunded for a canceled booking?
  • What if I have a bad experience and want a refund?
  • Can I get a refund if I cancel outside of a Host's Cancellation Policy?
See all 8 articles

Your account

  • What if my phone number is linked to another account?
  • I can’t find the ‘I’m not a robot’ checkbox
  • How do I apply a discount code?
  • How do I update or delete a saved credit card?
  • How do I delete my account?
  • How do I reset my password?
See all 8 articles

Partner with us

  • Hipcamp Mates
  • How do I inquire about Hipcamp Donations?
  • How do I inquire about writing for Hipcamp?
  • How do I inquire about partnering with Hipcamp?

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