Hipcamper FAQ
How Hipcamp Works
- How do I contact a Host?
- Hipcamp Accessibility Policy
- How are Hosts on Hipcamp vetted?
- What is Hipcamp?
- How do I find a Hipcamp in a specific area?
- How do I book a trip on Hipcamp?
Before you book
- How to use search filters
- How to use a gift card
- What is the Hipcamp service fee?
- When am I charged for a request to book?
- What's the difference between instant book and request to book listings?
- What does it mean when there is an active fire ban on a property?
Modify Your Booking
Cancellations and Refunds
- Where is my refund?
- How do I cancel a booking? [Hipcamper]
- What is the cancellation policy?
- How much will I be refunded for a canceled booking?
- What if I have a bad experience and want a refund?
- Can I get a refund if I cancel outside of a Host's Cancellation Policy?
Your account
- I can’t find the ‘I’m not a robot’ checkbox
- How do I apply a discount code?
- How do I update or delete a saved credit card?
- How do I delete my account?
- How do I reset my password?
- How do I change my password?