Articles in this section

How do I cancel a booking? [Hipcamper]

  • Updated

We understand that sometimes plans change. You can cancel your upcoming trip directly from your Trips page on the Hipcamp website or app.

Make sure to review the cancellation policy shown on your booking, as it determines whether your trip is refundable.

🖥 How to cancel your trip on the website:

  1. Log into your Hipcamp account
  2. Go to your Trips page
  3. Select the trip you want to cancel
  4. Under Trip Details, scroll to the Cancellation Policy section
  5. Click Cancel Booking
  6. Select your reason for canceling
  7. Confirm by clicking the Cancel Booking button

 

Screen_Recording_2019-09-16_at_01.23_PM.gif

 

📱 How to cancel your trip in the Hipcamp app:

  1. Open the app and tap the Trips icon at the bottom
    Trips page app.png

  2. Select the trip you'd like to cancel

  3. Scroll to the bottom and tap Cancel Reservation
    cancel reservation app.png

  4. Choose your reason and tap Cancel Booking
    cancel booking app reason.png

 

💳 Will I get a refund?

Refunds are based on the Host’s cancellation policy, which is shown during booking and on your Trips page.

  • If your trip is refundable, your refund will be processed immediately when you cancel.
  • If your trip is partially refundable, you’ll receive a portion of your booking total back immediately, depending on the policy.
  • If your trip is non-refundable, we won’t be able to issue a refund.

You can check your exact refund eligibility at any time by visiting your Trips page and selecting the booking.

Please allow up to 10 business days for your bank to post the refund, although it usually happens sooner.

Can’t find the Cancel button?

If you don’t see a Cancel Booking or Modify Trip button on your trip, it may be because this booking was made through one of our external partners.

In this case, there will be a link on your Trips page that will direct you to contact Hipcamp Support. Just follow the link and submit the form — our team will handle the rest.

You’ll receive a confirmation once the cancellation is complete.

Will I get my service fee back?

Hipcamp’s service fees are non-refundable, unless the Host cancels your booking. If you're not sure about canceling, you may want to consider changing your trip dates instead.

Related articles