You will be refunded in line with your Host's Cancellation Policy. You can review which cancel policy you agreed to at checkout on your Trip Page.
The Hipcamp service fee is non-refundable barring extenuating circumstances. However, if your Host cancelled your booking, the service fee will be automatically refunded.
When eligible for a refund, we issue your refund immediately when you cancel. Your bank may take 7-10 business days to post the refund to your account.
When a refund is issued, you are sent an email that includes the refund amount and receipt. You can also find your receipt on your Trips page.
If you cancel outside of the Host's Cancelation Policy, you will not be refunded.
Read more at this FAQ to understand how to request a refund from your Host if you cancel outside of their cancellation policy.
If your Host has approved a refund via Hipcamp Messages but not yet processed it via their calendar tools, or you believe you are eligible for one for another reason, please get in touch with Hipcamp Support so that we can assist you further.