- Web Instructions
- App Instructions (for specific bookings)
Some Hosts on Hipcamp require Hipcampers to submit "requests to book" before their booking is confirmed. The Host then has 24 hours to accept or decline the request before it expires.
If you request to book a Hipcamp, but then want to cancel that request before it is accepted, you can do so from your account.
You will receive a full refund if you cancel a request to book that has not been accepted yet.
After the request to book is canceled, a charge will show up as "pending" on your credit card. The pending charge on your account will drop off within 7 business days, although it doesn't typically take that long.
(If the Host has accepted your request already, then you won't be able to cancel the request, but you can cancel your booking from that same page.
Your refund will depend on the Host's cancellation policy if you choose to cancel after they have accepted your request, and you are not eligible for a refund of the Hipcamp fees).
Web Instructions
- Visit ‘Your Trips’ page linked here’
- Click on your Trip page
- Select Cancel booking request
- Select a reason from the dropdown menu
- Hit Cancel booking
App Instructions
Important: You will only be able to cancel a pending booking request on the app if it is before the specific booking cancellation policy cutoff. If it is after the cancellation policy cutoff, please go to the Hipcamp website on an internet browser to cancel (see web instructions above). Either way, you will still receive a refund if the pending booking hasn’t been accepted yet.
To cancel a pending booking request in the app before the cancellation policy cutoff date:
- Click the Trips tab on the app
- Click on the pending trip you would like to cancel
- Click Get Help
- Click Cancel booking
- Select the reason for cancellation
-
Click Cancel