Below, find some answers to frequently asked questions about the Hipcamp app.
How do I download the iOS Hipcamp app?
How do I download the Android Hipcamp app?
Why do I need to provide my location?
What is the Discover tab on the app?
What is the Trips tab?
What is the Me tab?
What about Saved Lists?
What is the offline functionality like?
Can public campsites be booked through the app?
How do I force close the app?
How do I download the iOS Hipcamp app?
Downloading the Hipcamp app is super easy! You can do it by following these steps:
- Open the App Store on your iOS device
- Tap the Search button, type in Hipcamp in the search bar at the top of the screen
- Tap on Get
- Done! Now you can get outside even faster!
Pro tip: If you're on an iOS device while you're reading this, you can just tap here.
How do I download the Android Hipcamp app?
- Open the Play Store on your Android device
- Tap the Search bar, type in Hipcamp
- Tap on Install
- Done! Now you can get outside even faster!
Pro tip: If you're on an Android device while you're reading this, you can just tap here.
Why do I need to provide my location?
When you first launch the Hipcamp app, you'll be asked to provide your location. This allows us to provide you with a tailored experience when you're searching for a place to adventure to. Your location information is only available to the app, while the app is in use.
What is the Discover tab on the app?
The Discover tab is how you discover new places to go outside! Here's a quick overview of it:
Top Search Bar
The top search bar allows you to enter destination names, Hipcamp names, or keywords and it also allows you to select specific dates that you're planning on getting outside.
Quick Search
The middle search section allows you to quickly pick specific parameters when searching for a Hipcamp. This makes it super easy to find a pet-friendly place, a place that's available this weekend or any of the other options shown.
Nearby Hipcamps
At the bottom of the Discover tab, you'll find the Hipcamps that are in your area. This will dynamically change depending on where you are.
What is the Trips tab?
The Trips tab is where all the information about your upcoming or past trips is! This is where you'll be able to find the directions for your upcoming stay, the Host's contact information, the rules set by the Host for your stay, and a way to cancel a booking - but we really hope you won't have to do that last one! Here's a quick overview of the Trips page.
Pending and Confirmed Trips
When exploring the Trips tab, please note that any pending Request to Book trips and Confirmed trips will look the same. You'll need to tap on Trip page to view more details. Below is a confirmed trip, here you're able to invite your friends, view trip details (omitted for privacy in our screenshots), rules, and directions.
Please note: Any expired Request to Book or Cancelled trips will not be displayed under the Trips tab.
What is the Me tab?
The Me tab is where you can manage your notification preferences, reset your password and switch to your Hosting profile if you also Host on Hipcamp!
What about Saved Lists?
The save tool is temporarily unavailable while we make some changes. You can view your saved lists by tapping the Saves tab in the latest update of our app.
What is the offline functionality like?
Now, all of your booking details, including host directions, GPS details, and check-in instructions, will be available offline, so it’s readily available when you need it most.
Can public campsites be booked through the app?
Currently, our app does not feature public campsite information, but we plan on incorporating them into the overall app experience in a later version.
How do I force close the app?
If you're having issues with the app, you might need to force close it and reopen to get things going again! Here's how:
iOS:
- On an iPhone X or later or an iPad with iOS 12, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
- Swipe right or left to find the app that you want to close.
- Swipe up on the app's preview to close the app.
Here's how that looks on an iPhone X:
Android:
- Tap Settings
- Tap Apps and Notifications
- Tap the Hipcamp app
- Tap Force stop
Steps may differ on your version of Android. Please search the steps for your specific operating system version.
Didn't see the answers to your questions here? Check out these FAQs:
How do I cancel a Trip within the app?
Can I modify my trip on the app?
Or feel free to contact the Hipcamp Support team!