Host FAQ
Managing Bookability
- How do I refund a camper?
- Troubleshooting calendar sync errors
- How can I allow Hipcampers to book my whole property?
- How do I change my minimum and maximum night stay?
- How do I block and unblock days on the Calendar?
- How do I cancel a booking? [Host]
Deciding to Host
- Is my Property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How can I get started with Hosting on Hipcamp?
- How much money can I make as a Hipcamp Host?
- What about campfires?
- Am I required to provide drinking water?
Creating a listing
- Can I save my Listing progress and come back later?
- How do I create a listing?
- What should I name my unit?
- What should I write in my unit description?
- How do photos on Hipcamp work?
- How much should I charge for my unit?
Updating your unit or property
- How do I delete a unit?
- How do I update my Property page?
- How do I edit the location of my Unit pins?
- How do I manage multiple Properties?
- How do I reorder my photos?
- How do I edit or add rules for my Unit?
The Hipcamp Photography Program
- How do I reschedule my Hipcamp Photographer booking?
- How do I get my photos?
- My photographer booking expired… What should I do?
- What do I do if a photographer booked and my property isn’t ready? How do I prepare my property for a shoot?
- I have multiple pitches- Will the photographer shoot them all?
- How do I report a bad experience with my photographer, or bad photos?
Marketing your Hipcamp
- How can I create a loyalty programme?
- How can I add a 'Book on Hipcamp' button to my website?
- Can I offer discount codes and how do I make them?
- How do I market my Hipcamp property on Facebook?
- How can I use Facebook Groups to promote my Hipcamp?
- How do I market my Hipcamp Property on Instagram?
Hosting Policies
- How is my recommendation rate calculated?
- Are there age requirements for Hipcampers?
- What is a Star Host?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- What's Hipcamp's policy on removing reviews of your unit?
- How do I remove a photo from my Site or Property?
Managing Communication
- How can I make sure my Hipcamp emails aren't marked as spam by my email domain?
- How will I know if I have a booking?
- Using the Hipcamp Inbox
- How do I review a Hipcamper?
- What languages do you offer Support in?
- How do I respond to campers' reviews?
Insurance & Damage Protection
Payments
Health & Safety
Your account
- Retiring Campervans from Hipcamp in the UK
- Why can’t I see my Property or messages on my account?
- How do I update my account information?
- Contact us
- How do I transfer my account to a new owner?
- How do I delete my account?