Host FAQ
Managing Bookability
- How do I refund a camper? [Desktop]
- How do I change my minimum and maximum night stay?
- How do I block and unblock days on the Calendar?
- How do I cancel a booking? [Host - Desktop]
- How do I sync my Hipcamp calendar with my Pitchup calendar? [Desktop]
- How do I move a booking to a different unit?
Deciding to Host
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How does Hipcamp work?
- What about campfires?
- Am I required to provide drinking water?
- Do I have to interact with Hipcampers when they visit my property?
Creating a listing
- How do I charge a pet fee?
- How do I create a listing?
- How can I add a new property to my Hipcamp account?
- How much should I charge for my unit?
- What should I name my unit?
- What should I write in my unit description?
Updating your unit or property
- How do I add an additional designated unit or an additional structure?
- How do I update the number of dispersed units?
- How do I update my property page?
- How do I manage multiple properties?
- How do I reorder my photos?
- How do I edit or add rules for my unit?
The Hipcamp Photography Program
- How do I get my photos?
- How do I reschedule my Hipcamp Photographer booking?
- My photographer booking expired… What should I do?
- What do I do if a photographer booked and my property isn’t ready? How do I prepare my property for a shoot?
- I have multiple pitches- Will the photographer shoot them all?
- How do I report a bad experience with my photographer, or bad photos?
Marketing your Hipcamp
Hosting Policies
- How is my recommendation rate calculated?
- Are there age requirements for Hipcampers?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- What's Hipcamp's policy on removing reviews of your unit?
- How do I remove a photo that was uploaded by a camper?
- What's Hipcamp's policy on cancelling bookings?
Managing Communication
- How will I know if I have a booking?
- Introducing the Inbox
- Tips for responding to reviews
- How does flagging a Hipcamper's actions work?
- How do I review a Hipcamper?
- What languages do you offer Support in?
Insurance & Damage Protection
Payments
Health & Safety
Your account
- Retiring Campervans from Hipcamp in the UK
- Why can’t I see my property or messages on my account?
- How do I update my account information?
- Contact us
- How do I transfer my account to a new owner?
- How do I delete my account?