Host FAQ
Deciding to Host
Building a Hipcamp
Creating a Listing
- Where can I add information about unit access?
- What kind of rules should I set for my Property?
- Setting your property address and verifying the entrance
- How do I create a Hipcamp listing?
- What’s the Difference Between a ‘Property’ and a ‘Unit’?
- How do I verify my identity on Hipcamp?
Optimising for higher earnings
- How do I charge a fee for extra vehicles?
- How do I change my minimum and maximum night stay?
- How can I automatically adjust pricing during holidays?
- Can I offer a discounted price for longer stays?
- How far out can Hipcampers book and can I require advance notice?
- How do I charge a pet fee?
Managing Your Calendar
- How do I block and unblock days on the Calendar?
- How can I change my unit price for specific nights?
- How do I block off months at a time in my Calendar? [Desktop]
- How do I pause, deactivate, and reopen my unit?
- How do I offer weeknight discounts?
- Why can't a Hipcamper make a booking for tonight when my Calendar is open?
Managing Bookings
- How do I refund a camper?
- How do I cancel a booking? [Host]
- How does it work if a Hipcamper wants to change their trip dates?
- How do I move a booking to a different unit?
- What information will I receive about each booking?
- If a Hipcamper arrives with more people than are recorded on the booking, what should I do?
Managing Communication
- Using the Hipcamp Inbox
- How do I set up scheduled messages?
- How to set up a Broadcast to your Hipcampers
- How to report spam/solicitation
- How will I know if I have a booking?
- Who can review my Unit?
Payments
Administration & Taxes
Editing & updating your property
- How do I add a new unit to my Property?
- How do I delete a unit?
- How do I change my price?
- How do I update my Property page?
- How do I edit the location of my Unit pins?
- How do I reorder my photos?
Marketing your Hipcamp
- Can I offer discount codes and how do I make them?
- What affects my Property’s search ranking?
- How can I add a 'Book on Hipcamp' button to my website?
- How do I market my Hipcamp Property on Instagram?
- How do I market my Hipcamp property on Facebook?
- How can I use Facebook Groups to promote my Hipcamp?
The Hipcamp Photography Program
- How does Hipcamp Pro Photography work?
- How do I pay for this? What is the refund policy?
- I have multiple pitches- will the photographer shoot them all?
- How can I prepare for the shoot?
- How soon will I get a photographer?
- Will I own the photos from the shoot?
Hipcamp App
Your account
- How do I reset my password?
- How do I transfer my account to a new owner?
- How can I add a new property to my Hipcamp account?
- How do I delete my account?
- Why can’t I see my Property or messages on my account?
- How do I update my account information?
Hosting Policies
- What's Hipcamp's policy on off-platform bookings?
- What's Hipcamp's policy on cancelling bookings?
- What's Hipcamp's policy on removing reviews of your unit?
- How is my recommendation rate calculated?
- Are there age requirements for Hipcampers?
- Can I charge fines to campers who break rules?