Host FAQ
Managing Bookability
- How do I move a booking to a different unit?
- Why can't a camper make a booking for tonight when my calendar is open?
- How do I create a discount code?
- How do I set up child pricing?
- Pricing for Children and Insurance
- How does it work if a Hipcamper wants to change their trip dates?
Deciding to Host
- Is my property right for Hipcamp?
- How much does it cost to list and is there a commission fee?
- How does Hipcamp work?
- What about campfires?
- Am I required to provide drinking water?
- Do I have to interact with Hipcampers when they visit my property?
Creating a listing
- How best to categorise my lodging type for my listing
- How much should I charge for my listing?
- How do I use the fire ban tool?
- How do Extras work?
- How do I create a listing?
- How do photos on Hipcamp work?
Updating your Listing
- How do I update my property page?
- Can I Host if my property doesn't have an address?
- Can I manage my listing on a mobile browser?
- What details can I add to each designated unit on my listing?
- How do I manage multiple properties?
- How do I edit or add rules for my listing?
The Hipcamp Photography Program
- How do I get my photos?
- How do I report a bad experience with my photographer, or bad photos?
- How do I reschedule my Hipcamp Photographer booking?
- Do I have to be in the pictures?
- What do I do if a photographer booked and my property isn’t ready? How do I prepare my property for a shoot?
- My photographer booking expired… What should I do?
Marketing your Hipcamp
Hosting Policies
- How is my recommendation rate calculated?
- Are there age requirements for Hipcampers?
- Hipcamp’s Inclusion Policy: A Commitment to Building Resilient Communities
- What's Hipcamp's policy on removing reviews of your listing?
- What is Hipcamp's policy on removing photos?
- What's Hipcamp's policy on cancelling bookings?
Managing Communication
- How will I know if I have a booking?
- Introducing the Inbox
- Tips for responding to reviews
- How does flagging a Hipcamper's actions work?
- How do I review a Hipcamper?
- What languages do you offer Support in?
Insurance & Damage Protection
Payments
Health & Safety
Your account
- How do I update my account information?
- Contact us
- How do I transfer my account to a new owner?
- How do I delete my account?
- How do I change my password?
- I'm getting an error on the website, what should I do?