It all depends on your set cancellation policy. If a Hipcamper cancels or modifies the dates of their booking outside of your policy, you will be paid according to your cancellation policy. As a refresher, here are the policies you can choose from:
- Super Flexible - If a Hipcamper cancels anytime before their check in day and time, they’ll receive a full refund (minus Hipcamp fees).
- Flexible - If a Hipcamper cancels at least 24 hours before their check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel less than 24 hours before check in, there will be no refund.
- Moderate - If a Hipcamper cancels at least 3 days before their check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 3 days before check in, there will be no refund.
- Strict - If a Hipcamper cancels at least 1 week before your check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 1 week before check in, there will be no refund.
- Strict (14 days) - If a Hipcamper cancels at least 14 days before your check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 14 days before check in, there will be no refund.
- Strict (21 days) - If a Hipcamper cancels at least 21 days before your check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 21 days before check in, there will be no refund.
- Super Strict - If a Hipcamper cancels at least 1 week before their check in day and time, they’ll receive a 50% refund (minus Hipcamp fees). If they cancel within 1 week before check in, there will be no refund.
- Super Strict (30 days) - If a Hipcamper cancels at least 30 days before your check in day and time, they’ll receive a 50% refund (minus Hipcamp fees). If they cancel within 30 days before check in, there will be no refund.
So if you have a Moderate cancellation policy, and the Hipcamper cancels less than 3 days before check in time, you will still be paid for that booking and the camper will not receive a refund. However, if the Hipcamper cancels more than 3 days in advance, you will not be paid for that booking.
Date modifications work in a similar way. If you have a Moderate cancellation policy and the Hipcamper changes the dates of the booking less than 3 days before check in, you will be paid for the original dates of the booking plus the new dates. However, if the Hipcamper modifies the trip more than 3 days before check in, you will not be paid for the original dates, only the new ones.
Please note that group size modifications are exempt from modification fees. If a Hipcamper adds or removes people from the booking, they will be charged or refunded based on the additional guest fees that you have set up.
For example, if the Hipcamper is only modifying the group size of the booking (not the dates), and they remove 2 people that were initially added beyond your base capacity price, they will be refunded for those 2 people and no modification fee will be assessed.
If for any reason you would like to waive your cancellation policy and ensure that a camper is not charged a modification fee, please contact Hipcamp Support. They will be able to modify the trip and bypass your cancellation policy.