The Hipcamp Inbox is your central place for managing communication with Hipcampers! We’ll walk you through the different features available within the Inbox below.
Sending a message (left)
The Hipcamp Inbox allows you to send 1:1 messages, Broadcasts, and Scheduled Messages to Hipcampers.
-
Messages: Conversation threads with specific Hipcampers
-
Broadcasts: One-time updates or announcements to groups of Hipcampers
- Scheduled messages: Automated, repeatable communication tied to bookings (like arrival instructions or reminders)
Click the ( + ) button to send a new message and then select the message type!
You can find step by step instructions and best practices for sending Scheduled Messages and Broadcasts below:
Viewing your message history (left)
On the left side of the Inbox, you can browse all message threads with Hipcampers. Threads are ordered by most recent activity, with the newest messages appearing at the top.
At the top of the thread list, you can search for a conversation by Hipcamper name. You can also filter messages by selecting All and choosing one of the following options from the dropdown menu:
- Unread
- Pending
- Future
- Past
- Questions
Message content (centre)
In the centre panel of the Inbox, you can view the full message history for the Hipcamper selected from the thread list.
If a Hipcamper has a confirmed booking, you can send them attachments by clicking the paperclip icon.
Viewing booking details (right)
On the right side of the screen, you’ll find booking details for that Hipcamper’s trip, including their contact information, the unit they booked, booking dates, and your earnings for the booking. You can also see whether they are a returning Hipcamper.
An easy way to see a Hipcamper's profile
At the top of the message thread in the centre, you can click on the Hipcamper's name to see their profile.
We hope this helps you get the most out of your Hipcamp Inbox. If you need more help, contact Hipcamp Support.