Hipcamper FAQ
How Hipcamp Works
- How do I contact a Host?
- What is Hipcamp's Roadtrip feature?
- What is Stripe Link and how can I use this payment method?
- What is the Sensible Weather Guarantee and how can it help me get reimbursed in cases of bad weather?
- What happens if my personal property is damaged, lost, or stolen during my Hipcamp trip?
- How do I know if my booking is confirmed?
Before you book
- Is there a limit to the number of tents I can bring to a Hipcamp unit?
- How many vehicles can I bring?
- How do I make a booking for a larger group?
- Can additional friends join us on a Hipcamp trip just for the day?
- How to use search filters
- How do I use a gift card?
Modify Your Booking
Cancellations and Refunds
- What if I want a refund for my trip?
- Where is my refund?
- How do I cancel a booking? [Hipcamper]
- How much will I be refunded for a cancelled booking?
- What is the cancellation policy?
- What happens if I need to cancel my booking because of a public health crisis (COVID-19), wildfires, or other acts of nature?
Your account
- How can I update my camping style in the app?
- Why can’t I see my booking or messages on my account?
- How do I update or delete a saved credit card?
- How do I delete my account?
- How do I reset my password?
- How do I change my password?