Hipcamper FAQ
How Hipcamp Works
- How do I contact a Host?
- How do I book a trip on Hipcamp?
- How to use search filters
- What is Hipcamp?
- What currency is the site in?
- What is Hipcamp's Roadtrip feature?
Before you book
- What does it mean when there is an active fire ban on a property?
- What if there is no toilet at my campsite?
- How can I check if a unit is Wheelchair Accessible?
- How many vehicles can I bring?
- Is there a limit to the number of tents I can bring to a Hipcamp unit?
- How do I make a booking for a larger group?
Hipcamp Policies
Modify Your Booking
Cancellations and Refunds
- What if I want a refund for my trip?
- Where is my refund?
- How do I cancel a booking? [Hipcamper]
- How much will I be refunded for a cancelled booking?
- What is the cancellation policy?
- What happens if I need to cancel my booking because of a public health crisis (COVID-19), wildfires, or other acts of nature?
General Booking Support
- How do I leave a review for my recent trip?
- Where can I find a copy of my receipt?
- I already booked, but the Host can't accommodate me. What do I do?
- What happens if my car is damaged during my Hipcamp trip?
- What happens if my personal property is damaged, lost, or stolen during my Hipcamp trip?
- How do I add friends to a trip?
Your account
- Why can’t I see my booking or messages on my account?
- How do I reset my password?
- How do I change my password?
- How can I update my camping style in the app?
- How do I update or delete a saved credit card?
- How do I delete my account?