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Hipcamper FAQ

How Hipcamp Works

  • How do I contact a Host?
  • How are Hosts on Hipcamp vetted?
  • What is Hipcamp?
  • How do I find a Hipcamp in a specific area?
  • How do I book a trip on Hipcamp?
  • Where can I find the address for a Hipcamp?
See all 20 articles

Before you book

  • How to use search filters
  • How to use a gift card
  • What does it mean when there is an active fire ban on a listing?
  • What if there is no toilet at my campsite?
  • Can I camp with kids?
  • How can I check if a listing is Wheelchair Accessible?
See all 8 articles

Modify Your Booking

  • How do I change the dates of my booking?
  • How can I change my group size?
  • Why was I charged a fee to modify my trip?

Cancellations and Refunds

  • Where is my refund?
  • How do I cancel a booking? [Hipcamper]
  • What is the cancellation policy?
  • How much will I be refunded for a cancelled booking?
  • What if I have a bad experience and want a refund?
  • Can I get a refund if I cancel outside of a Host's Cancellation Policy?
See all 7 articles

Your account

  • How do I apply a discount code?
  • How do I update or delete a saved credit card?
  • How do I delete my account?
  • How do I reset my password?
  • How do I change my password?
  • Do I need to use my real name on my Hipcamp profile?

Partner with us

  • How do I enquire about Hipcamp Donations?
  • How do I enquire about writing for Hipcamp?
  • How do I enquire about partnering with Hipcamp?

Hipcamp is the most comprehensive resource for unique outdoor stays.

Discover and book tent camping, RV parks, cabins, treehouses, and glamping.

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