If you are pursuing a refund, the first step is to formally request one from your Host via the tool in your Trip confirmation page. Click onto your trip and then follow these steps to submit a request:
Then select this option below and follow the steps to submit a request and receive an email confirmation:
If your refund request expires or is declined without a clear reason, please reply to the refund expiration or decline email that was sent with additional information for why you feel a refund is owed. The Support Team would be glad to evaluate the situation further.
Reminder: If you are experiencing an issue during a trip: real time resolutions work best! Hosts want to make things right, but they don't know about problems you may be having if you don't bring it up to them. Please attempt to work things out directly with your Host in person or even after the fact via your Hipcamp Messages. We find that most issues are created by miscommunications that could be worked out by kindly approaching your Host with your concerns.