You send a request to your Host to add Extras to your booking anytime up until your trip check out time!
You can request new Extras from your Trip page on web, mobile web, or via the Hipcamp app.
When you create a request to add Extras to your existing booking, your card will be authorised for a pending charge for the amount of the Extras.
Your Host will have 24 hours to accept or decline your request, which will either charge your card or release the charge hold which will disappear from your card statement within 10 business days.
You will receive updates via email and push notification in regards to the status of your request. We recommend you have the Hipcamp app downloaded and that you have app notifications enabled to easily view alerts in regards to your Extras request.
Instructions for:
🖥️ On desktop
- Login to Hipcamp (use the same account you used to book the trip)
- Navigate to the Trips page
- Click the Trip Page button on the booking you're looking to update
- Click Add an extra
- Select the quantity of Extras you want to add on the next screen by clicking the +
- Click Review trip extras—you will be able to review any additional charges
- Click Request Extras to request the change
🌐 On mobile browser
- Login to Hipcamp (use the same account you used to book the trip)
- Tap the 3 horizontal lines at the top left of the page
- Select Trips
- Find the trip you'd like to update and tap Trip page
- Click Add an extra
- Select the quantity of Extras you want to add on the next screen by clicking the +
- Click Review trip extras—you will be able to review any additional charges
- Click Request Extras to request the change
📱On the app
- Launch the Hipcamp app
- Tap on the Trips icon at the bottom of the screen
- Select the booking you want to modify
- Scroll down until you see Add an extra and click the ”Add an extra” button
- Select the quantity of Extras you want to add on the next screen by clicking the +
- Click Review trip extras—you will be able to review any additional charges
- Click Request Extras to request the change