Important Note: To ensure privacy and security, arrival details are not publicly visible. Only verified campers with confirmed bookings will be able to see your arrival information.
Why Keeping Arrival Instructions Updated is Important
Accurate arrival instructions help reduce confusion, minimize guest questions, and ensure a great first impression. Outdated or unclear directions can lead to frustration and delays, potentially impacting your reviews.
How To Update Your Arrival Instructions
To edit your arrival instructions:
- Click on Property from your Host Dashboard or the Property tab on the app
- Click on Sites located next to ‘Property’
- Click Edit next to the site you would like to edit
- Click on Arrival instructions on the left side of the screen
- Add or update your arrival instructions
What Should Arrival Instructions Include?
- Precise driving instructions to your property
- A clear description of your property entrance
- Check-in instructions
- Precise directions to the site
Tips for Writing Clear Arrival Instructions
- Write in short sentences and keep directions simple, clear, and step-by-step.
- Use landmarks and road names that are visible to drivers and highlight any tricky turns.
- Highlight any challenging road conditions (e.g. rough or unpaved tracks).
- Explain how to operate any entrance gates or locks.
- Detail exactly where to park and the amount of walking (if applicable).
- If your directions require crossing land that doesn’t belong to you, ensure campers have clear instructions on avoiding trespassing.
- Check your instructions are effective by asking someone less familiar with your property to proofread them.
- Listen to Hipcamper feedback and update your instructions as needed.
How Guests Receive Arrival Instructions
Guests automatically receive arrival instructions in their booking confirmation email and can also see them in the Hipcamp app under Trip Details. You can also create additional scheduled messages if you wish. If you make any major changes to your instructions, consider messaging upcoming guests to ensure they have the latest information.
Need More Help?
If you run into any issues updating your arrival instructions, visit the Hipcamp Help Center or reach out to our support team for assistance.
By keeping your arrival instructions accurate and detailed, you help ensure a seamless check-in experience and positive guest reviews!