To keep the Hipcamp community safe, we’ve partnered with Persona—a secure identity verification platform. It only takes a few minutes to complete. Here’s how to get started.
✅ How to verify your identity on Mobile (Recommended)
- Open the Hipcamp app or website on your mobile browser and go to your Property page.
- Tap Edit property details.
- Tap Verify your identity now.
- A new window will open—tap Begin verifying.
- Choose the type of ID you’ll use: driver’s license or ID card.
- Follow the prompts to take a photo of your ID using your phone’s camera.
That’s it! You’ll receive confirmation once verification is complete.
💻 How to verify your identity on Desktop
- Go to your Property page and click Edit property details.
- Select Verify your identity now and click Begin verifying.
- Choose your ID type: driver’s license or ID card.
Then choose how you’d like to submit your ID:
- Use webcam: Click the camera icon to take a photo of your ID using your computer's webcam.
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Continue on another device:
- Via text message (recommended): We’ll send a link to your phone. Open it and follow the prompts to take a photo of your ID.
- Via email: If you don’t have cell service, you can receive the link by email. Open the email on your phone and complete the steps there.
🚫 Common Reasons ID Verification Fails
- Uploading an old or saved photo: You must take a live photo during the process.
- Blurry or poorly lit image: Take your photo in a well-lit space. Avoid glare, shadows, or covering parts of your ID.
- ID already used on another account: If you've used the same ID for another Hipcamp account, verification will fail. Please log in with the original account instead. If you've forgotten the password, follow these steps.
💬 Frequently Asked Questions
Is my personal information being stored?
No. Persona only stores limited data for a short period in case a manual review is needed. Hipcamp does not store your ID data.
Is Persona secure?
Yes. Persona uses bank-grade security and is certified under SOC 2. They're also GDPR and CCPA compliant.
🛠 Still having trouble?
We want the process to be smooth for everyone. If you ran into any issues or have feedback, file a support ticket and let us know!