The Hipcamp Inbox is your central place for managing communication with Hipcampers! We’ll walk you through the different features available within the Inbox below.
Sending messages (left)
There are three ways to send messages on Hipcamp:
-
Messages: One-to-one conversation threads with specific Hipcampers
-
Broadcasts: Updates or announcements to mass groups of Hipcampers (find out more)
- Scheduled messages: Automated, repeatable communication tied to bookings, like arrival instructions or check-out information (find out more)
Click the ( + ) button to send a new message. Then select your chosen message type.
Viewing your message history (left)
On the left side of the Inbox, you can browse all message threads with Hipcampers. Threads are ordered by most recent activity, with the newest messages appearing at the top.
At the top of the thread list, you can search for a conversation by Hipcamper name. You can also filter messages by selecting All and choosing one of the following options from the dropdown menu:
- Unread
- Pending
- Future
- Past
- Questions
Message content (center)
In the center panel of the Inbox, you can view the full message history for the Hipcamper selected from the thread list.
If a Hipcamper has a confirmed booking, you can send them attachments by clicking the paperclip icon.
Viewing booking details (right)
On the right side of the screen, you’ll find booking details for that Hipcamper’s trip, including their contact information, the site they booked, booking dates, and your earnings for the booking. You can also see whether they are a returning Hipcamper.
An easy way to see a Hipcamper's profile
At the top of the message thread in the center, you can click on the Hipcamper's name to see their profile.
We hope this helps you get the most out of your Hipcamp Inbox. If you need more help, contact Hipcamp Support.
Sending website links
You might want to share external links or URLs with your campers via Hipcamp Messages. This is possible after a booking is confirmed, any non-Hipcamp links will be blocked in messages until that point. Links will again be blocked after check-out.
This means that scheduled messages that are sent after a booking is confirmed can be a great place to share links such as google map pins or websites for local attractions or events.
Please remember that off platform bookings are against Hipcamp policy. Directing campers to book on other websites will be flagged by our moderators.