As a Host, you are able to choose from 6 different cancellation policy options. Your cancellation policy determines the timeframe that a camper is eligible to receive a refund when they cancel their booking.
To update your cancellation policy:
- Click on Property from your Host Dashboard or the Property tab on the app
- Click on Sites
- Click on the site you would like to edit
- Scroll down until you see Cancellation Policy
- Select the policy you want to update to
- Click Save
From here, scroll down and you'll be able to choose from six different cancellation policy options.
Please note: Bookings made before you update the cancellation policy will retain the policy at the time of booking.