Hipcamp Hosts are expected to honor all scheduled bookings, as cancellations create a disappointing experience for Hipcampers. We ask that you keep your calendar up to date and use our calendar integrations tools to avoid having to cancel bookings.
We understand that some circumstances beyond your control may lead to a warranted cancellation.
Examples of warranted cancellations include:
- Natural disaster leading to unsafe circumstances (flooding, wildfires)
- Hipcampers requesting that you cancel on their behalf
Please feel confident using the cancel tool for the reasons above, as you will not be penalized. Here are the steps to cancel a booking.
However, unwarranted cancellations create a negative experience for Hipcampers.
Examples of unwarranted cancellations include:
- Changing your mind
- Canceling an existing booking to accommodate a different group
- Canceling an existing booking to change the price
Our policy is as follows:
- 1st unwarranted cancel: We'll reach out to see if we can help, and provide a quick reminder on our unwarranted cancels.
- 2nd unwarranted cancel: We'll reach out again to see if we can help and understand what happened.
- 3rd unwarranted cancel: We may have to pause your property, depending on the circumstances of your cancellations.
We're always here if you need assistance setting up, syncing, or blocking off dates on your calendar, or if you have general feedback on how our calendar is working for you. Get in touch with Hipcamp Support and we'd be happy to help.
Looking for more information on how to manage your calendar? Here are some helpful guides.