We understand that these things happen and you may let the occasional booking request expire, but our policy states that you can't let more than 20% of your booking requests expire. If you pass this threshold, we’ll reach out to see if we can help. If we don’t hear back after 3 days, we'll reach out again. If we still don't hear back and find a solution that’s better for you moving forward, we may sleep your property.
Important note: this percentage is based on a rolling average of your last 10 booking requests, per site. So, if you expire your first request (100%) we'll reach out. If you expire one out of your last two requests (50%), we'll reach out. If you expire two requests out of your last ten requests (20%), we'll reach out. Let us know if you'd like more clarity on how this works!
We're always here if you need assistance setting up, syncing, or blocking off dates on your calendar, or if you have general feedback on how our calendar is working for you — get in touch with Hipcamp Support and we'd be happy to help.
Looking for more information on how to manage your calendar? Here are some helpful guides.
Additionally, we recommend that you always decline a booking if you aren't able to accept it. We know it can be tricky sometimes if you're waiting to hear back from a camper about a question you have asked - so a good rule of thumb is that if the camper hasn't gotten back to you and the request is about to expire, just decline it and let the camper know that they can submit another request that you can accept if they answer your question.