The best way to get in touch with Hipcamp Support is to submit a request through our chatbot. You can click here to start a chat.
The chatbot can answer straightforward questions instantly—type out your question with as much detail as you can provide. If you need to speak to a Support Guide, you can always ask the chatbot to 'file a ticket' and a Support Guide will pick up the query as soon as possible.
We aren't able to offer widespread phone support, but if you are in need of urgent help related to an in-progress trip, instructions will be sent to you via email on how to get expedited support after you file a ticket.
If you are experiencing a situation that may require law enforcement or other emergency services, please contact the local authorities if necessary.
Please be advised that we are receiving a high number of support requests. We are working hard to respond to every inquiry with care and we appreciate your patience.