We allow you to choose and set your cancellation policy from 8 different options:
- Super Flexible - If a Hipcamper cancels anytime before their check in day and time, they’ll receive a full refund (minus Hipcamp fees).
- Flexible - If a Hipcamper cancels at least 24 hours before their check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel less than 24 hours before check in, there will be no refund.
- Moderate - If a Hipcamper cancels at least 3 days before their check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 3 days before check in, there will be no refund.
- Strict - If a Hipcamper cancels at least 1 week before your check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 1 week before check in, there will be no refund.
- Strict (14 days) - If a Hipcamper cancels at least 14 days before your check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 14 days before check in, there will be no refund.
- Strict (21 days) - If a Hipcamper cancels at least 21 days before your check in day and time, they’ll receive a full refund (minus Hipcamp fees). If they cancel within the 21 days before check in, there will be no refund.
- Super Strict - If a Hipcamper cancels at least 1 week before their check in day and time, they’ll receive a 50% refund (minus Hipcamp fees). If they cancel within 1 week before check in, there will be no refund.
- Super Strict (30 days) - If a Hipcamper cancels at least 30 days before your check in day and time, they’ll receive a 50% refund (minus Hipcamp fees). If they cancel within 30 days before check in, there will be no refund.
You can change your cancellation policy at any time from your Dashboard. Changing the policy will not apply the change to existing bookings, just ones made going forward.
The cancellation policy you select will appear in the 'Booking options’ section of your Unit settings. Hipcampers will also see it again, and have to agree to it, right before they confirm their booking or booking request.
The cancellation policy corresponds to the the time you've placed in the 'check in after' field when setting up your Unit. For example, if you set a 'check in after' time of 2pm and then select the Flexible Policy, the Hipcamper will get a full refund if they cancel before 2pm the day before.
One thing to keep in mind when setting your cancellation policy is to select the option that works well for you while balancing giving Hipcampers flexibility.
"Cancellation policies may be superseded by extenuating circumstances or cancellations by Hipcamp for any other reason permitted under the Terms of Service."