Both Hosts and Hipcampers have the ability to review each other on Hipcamp. You can read more about the process at this FAQ.
Hipcamper reviews are an important part of Hipcamp. They let Hosts share feedback about a Hipcamper that can help another Host in the future decide whether or not to accept a booking from that Hipcamper. Reviews can often provide information that potential Hosts wouldn’t have otherwise known about the Hipcamper.
If you happen to get a negative review, please note that we will remove reviews that contain the below criteria:
- Inappropriate content: No review should contain threats, hate speech, or name-calling.
- Inaccurate content: Reviews should be truthful. If there is a detail of a review that you disagree with, you will need to provide photographic proof or other evidence to negate the claim in the review. Hipcamp Support will then review the evidence and make a decision. If there is no definitive proof, then we are sorry to say that we cannot remove the review.
Outside of these cases, we, unfortunately, cannot remove reviews, as we need to honour Hosts’ experiences, both good and bad. We suggest addressing the feedback with the Host directly, as we are able to edit reviews if the Host would like to make any changes.