If you've read the description of a listing and still have some unanswered questions or have a special request for a Host, you can get in touch with them directly!
For the website, on a listing page, just below the listing details, there is a link that asks, "Have a question?" Clicking there will allow you to draft a message directly to your Host.
To contact a Host through the app, simply click on the listing you're interested in and scroll down until you see "Have a question?"
You'll be taken to a screen where you can type out a message and send it directly to the Host.