If you've recently modified your upcoming trip to add people or change the booking dates, you may have noticed that you were charged a fee for the modification. This could be due to the modification happening outside of the Host's cancellation policy, or it could be a service fee adjustment. It all depends on when you're modifying the trip and your Host's cancellation policy.
If the fee assessed is an adjustment to the cost of your initial booking, it is not a fee for modifying your trip, but rather an adjustment of the total service fee for the trip after the modification.
For every booking, Hipcamp assesses a service fee between 9% and 18%, depending on the cost of your booking. The more your booking costs, the lower the service fee will be. If you add a day or add people to your booking, the amount you are charged will be for the days/people you've added, plus the adjusted service fee.
We always recommend that you modify your trip rather than make a separate booking for the additional day(s) because the service fee will be lower since the overall cost of your booking will be higher.
Please keep your Host's cancellation policy in mind. If you change the dates outside of your Host's cancellation policy, you will be charged as if you're canceling the trip. This is not a fee for the modification itself but is charged when any dates removed are not eligible for a refund due to the Hosts set cancellation policy.
- Example: If your trip is tomorrow, and the Host has a Strict cancel policy that requires a cancellation a week in advance in order for a refund to be issued, you will automatically be charged for the previous days that you had on the Host's calendar in addition to the new days you are requesting in the future.
The Hosts on Hipcamp have full authority when it comes to their cancellation policies. If you have any questions about modifying or canceling a trip outside of the Host's cancellation policy, we recommend reaching out to the Host.
If your Host agrees to waive the fee, they will be able to issue a partial refund after the check-out date, or feel free to contact Hipcamp Support and we will process the modification or cancellation on our end.
Please note that if you add or remove people from the total headcount of a booking, you will not be charged a modification or cancellation fee for that type of modification. You will only be charged or refunded the amount the Host charges for additional campers.