If you are selling your property and would like to transfer your Hipcamp account to the new owners so they can continue your hosting legacy, without starting from scratch, you've come to the right FAQ!
When the time comes all you need to do is log into your account and ensure the following items are updated:
- Email address
- Phone number
- Host's name
- Payout details
- Insurance details
This way going forward the account will stay the same in terms of listing setup, photos, pricing, and reviews. However, all messages and correspondence will come from and be sent to the new hosts (your information will no longer be attached to the account).
If you are running into any issues with this process our Support team is happy to assist! We will simply need an email from the primary email address on the account authorizing the change and letting us know the name and email you would like us to update the account to; we can then work with the new host to update the rest of the information once we have received the authorization.
Pro tip: We recommend reaching out to any campers with an upcoming booking to let them know there will be a new host at the time of their stay. Sharing the new host's name and a few details about them can help the camper to feel more comfortable.
When the account details are updated, these changes will be reflected within the trip confirmation information to ensure campers have up to date information on who to contact and how to get in touch with them.