Sometimes you might come across a situation where you’d like to issue a refund for your Hipcamper outside of your cancellation policy.
Please note: Refunds can only be processed once a booking had ended or if it was canceled. See this FAQ for how to view your cancelled bookings.
Here’s how to process a refund:
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Log into your Hipcamp account and go to your Calendar tab in the Host Dashboard
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Find and select the Booking you’d like to refund
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Only past and active bookings will appear on your calendar, click here to learn how to view canceled bookings.
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Once you have selected the booking, the booking details will appear. Scroll down to click on the Refund button.
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Once the new window opens, scroll down and enter the dollar amount you’d like to refund.
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Click the Refund button once - make sure to not click it more than once to avoid refunding more than the amount you specified.
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The payment breakdown and the Host and Hipcamper receipts will all be automatically updated.