Building a trustworthy marketplace is one of our number one goals at Hipcamp. To help ensure that people are who they say they are, we have partnered with Persona, an ID verification company that allows individuals to securely and easily verify their identity in seconds.
We're rolling this out to newly activating Hosts first, and we will expand to the wider community over time. We are slowly rolling it out to make sure this is a simple process for everyone to go through, and we'd like to hear from you if anything was challenging or unexpected about the ID verification process. Please file a support ticket to let us know!
You can also visit this FAQ for step by step help with going through the identity verification process:
Here are some common questions related to ID verification that we'd like to cover:
Is my personal information being stored?
Persona, the company we have partnered with, stores limited data related to your ID for a short amount of time in case an issue is flagged that requires a manual review (such as an ID being flagged for fraud). The data is then automatically deleted by Persona, and Hipcamp only records that you as a Hipcamp community member successfully verified their identity.
How does Persona address data privacy?
Persona is GDPR and CCPA compliant, and they have a robust privacy program that includes secure data transfer and processing practices. They are certified under the EU-US and Swiss-US Privacy Shield Frameworks.
How does Persona address security?
Persona implements bank-grade security and is certified for SOC 2, a leading global security framework. You can review their security page for more details about their commitment to security.