We are really sorry that you did not have a great Hipcamp experience! We would love to make it up to you as well as reach out to your Host to find out more and see if they'd be willing to refund you under the circumstances.
Reminder: real time resolutions work best! If you are having a bad experience at a Hipcamp, the best thing to do is to work this out directly with your Host in person, or even after the fact via your Hipcamp Messages. We find that most bad experiences are created by miscommunications that could be worked out by kindly approaching your Host with your concerns.
If this approach is not possible or you are unable to reach your Host, please contact Hipcamp Support as soon as possible with details about your experience and why you feel a refund is warranted.
The Support team will then email your Host with your concerns and refund request. We give Hosts a total of 72 hours to approve or decline refund requests. If your request is declined, we will do what we can on our ends to make the situation right!