If a Host can't accommodate you or asks you to cancel, please let the Host know that they should cancel on their end. They have the ability to cancel bookings on their end and this will ensure that the refund is processed correctly.
If the Host is having trouble cancelling the booking, please email support@hipcamp.com directly. You should include any relevant documentation including messages or texts with the Host, etc. Our Support team processes full refunds in these cases, including all fees, and works with Hipcampers to find similar spots that are available during the dates that they had booked.