Once a Hipcamper books a trip, they will receive a confirmation email that contains your property’s address as well as any arrival instructions you provide. To ensure a seamless check-in experience, consider providing detailed directions and arrival instructions to your site.
Only verified Hipcampers that have a confirmed booking with you will see this information.
We are testing a new site editor so some of our Hosts will see the new site editor on their Property tab of the Host Dashboard, instead of the existing Listing editor. You can find instructions for both below.
In the new site editor:
- Click on Property from your Host Dashboard
- Click on Sites located next to ‘Overview’
- Click Edit next to the site you would like to edit
- Click on Arrival instructions on the left side of the screen
- Add or update your arrival instructions
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In the old Listing editor:
- Click on Property from your Host Dashboard
- Click on Edit Listing next to the Listing you would like to update
- Click on Arrival Instructions on the left side of the screen
- Add or update your arrival instructions.
- Click Save your changes
After a Hipcamper books with you, they will receive this information in an email and they’ll have access to it on the Trips page within their account.
Here are some examples of what to include in your arrival instructions:
- Precise driving instructions to your property
- Details on what the terrain is like in your area
- Details on how to get the exact spot where they'll camp
- Any landmarks that would help guests find your location
- Any potential issues with GPS in your area
- Description of your property's entrance (entrance gates, long drive-way, etc)
- Detailed check-in instructions (ex: close the gate after entering, don't let the animals out)
Would you rather send these instructions through messages? Check out this FAQ on how to set up scheduled messages!
Any questions? Contact Hipcamp Support and we'd be happy to lend a hand!