If you'd like to refund a Hipcamper at any time, you can get in touch with Hipcamp Support -- just let us know the Hipcamper's name or booking ID.
- Before a trip: You can refund a Hipcamper outside of your cancellation policy if it is before the Hipcamper's booking. If you ever want to override your policy, we'll need your explicit consent on refunding, but this is entirely up to you as a Host!
- During a trip: We can always cancel a booking while it's in progress and refund the Hipcamper any amount you'd like -- full refund, partial refund, and anywhere in between.
- After a trip: We can also refund post-stay if you'd like, and this will place a "balance" on your account if you'd already been paid for the Hipcamper's booking. If that's the case, the Hipcamper is refunded immediately and the amount you choose to refund the Hipcamper will be taken out of a future payout, as soon as we pay you again!