If a booking needs to be cancelled due to a natural disaster or other act of nature that will prevent a trip from being safely completed, then the Hipcamper that made the booking is eligible to collect a credit of the booking amount in Hipcash (Hipcamp credit) to use on a future trip that we hope they use to rebook at your camp. The Host will not collect any money for these bookings, regardless of your chosen cancellation policy.
If you are a Host and you need to cancel bookings because of a nature related problem in your area, please let your Hipcampers know as far ahead of time as possible so that they will not attempt to come to your area, and so they can make alternate plans. Please also get in touch with Hipcamp Support to get assistance with processing these Hipcash credits for the Hipcampers. We can also help with temporarily ‘snoozing’ your listing so that future bookings don’t come in until you are ready to host Hipcampers again. If there is anything else Hipcamp related that we can do to help in these stressful situations, please let us know.
We all feel for our Hosts that go through any of these challenging times and wish them the best with the issue passing quickly and not affecting their land. We hope that any damage that is incurred can be covered by flood, homeowner, or other insurance the Host may have so that normal life can resume as quickly as possible.