COVID-19 Cancellations
*May 10, 2023 Update - Bookings made after May 10, 2023 are no longer covered under this policy - the Host cancel policy will apply.*
Other Natural Disaster Cancellations
If a booking needs to be canceled due to public health crisis, a natural disaster, or other act of nature that will prevent a trip from being safely completed, then the Hipcamper that made the booking is eligible to collect a credit for the booking amount in Hipcash (Hipcamp credit) to use on a future trip that we hope they use to rebook at your camp. The Host will not collect any money for these bookings, regardless of your chosen cancellation policy.
We may request documentation such as a doctor’s note, travel restriction, or severe weather advisory to have this policy apply. Please note that non-severe storms or non-severe temperatures do not fall under our Natural Disaster Policy. If a Hipcamper does not want to go on a trip because of the weather, they should speak with you directly to see if you are willing to work out an alternative situation.
If you are a Host and you need to cancel bookings because of a nature-related problem in your area, please let your Hipcampers know as far ahead of time as possible so that they will not attempt to come to your area, and so they can make alternate plans. Please also get in touch with Hipcamp Support to get assistance with processing these Hipcash credits for the Hipcampers.