On March 11, the World Health Organization (WHO) declared the spread of COVID-19 to be a global pandemic. To support our community, COVID-19 related booking adjustments will fall under our natural disaster policy.
For COVID-19 related cancellations with a check-in date before September 30th, where the booking was created before May 15th, Hipcampers are eligible to collect a full credit or refund. The full credit will include the Hipcamp service fee for a future booking that we hope they will use to rebook at your camp. We can also help with temporarily ‘pausing’ your listing or blocking your calendar dates so that future bookings don’t come in until you are ready to host Hipcampers again. If there is anything else Hipcamp related that we can do to help in these stressful situations, please let us know. File a support ticket to initiate the process.
If the check-in time has already passed, if the booking was made after May 15th, or if the booking is scheduled for after July 31st, your standard cancellation policy will apply. You can choose to refund the camper via your calendar if you do want to proceed that way. A doctor’s note or official travel advisory may be necessary for any Hipcamper-initiated cancellations related to COVID-19 for trips happening after July 31st to be eligible. We recognize that this is a rapidly-evolving situation and will revisit this timeline if necessary.
If your Hipcamp guests have reached out to you about needing to cancel due to COVID-19 or other natural disaster, please contact Hipcamp Support so we can help out further.
Other Natural Disaster Cancellations
If a booking needs to be cancelled due to public health crisis, a natural disaster, or other act of nature that will prevent a trip from being safely completed, then the Hipcamper that made the booking is eligible to collect a full refund or credit of the booking amount in Hipcash (Hipcamp credit) to use on a future trip that we hope they use to rebook at your camp. The Host will not collect any money for these bookings, regardless of your chosen cancellation policy.
We may request documentation such as a doctor’s note, travel restriction, or severe weather advisory to have this policy apply. Please note that non-severe storms or temperatures do not fall under our Natural Disaster Policy. If a Hipcamper does not want to go on a trip because of the weather, they should speak with you directly to see if you are willing to work out an alternative situation.
If you are a Host and you need to cancel bookings because of a nature-related problem in your area, please let your Hipcampers know as far ahead of time as possible so that they will not attempt to come to your area, and so they can make alternate plans. Please also get in touch with Hipcamp Support to get assistance with processing these Hipcash credits for the Hipcampers.