On March 11, 2020 the World Health Organization (WHO) declared the spread of COVID-19 to be a global pandemic. To support our community, COVID-19 related booking adjustments will fall under our natural disaster policy.
We previously offered no questions asked full Hipcash credits for bookings that were made before the global pandemic was declared. Currently, campers are eligible for a full Hipcash credit for their trip (including the Hipcamp service fee) if they are able to provide a doctor's note, proof of COVID-19 exposure, proof of a positive COVID-19 test result, or show documentation of an official travel advisory that would prevent them from completing their trip. The camper's trip must also have a start date within the next 14 days. File a support ticket to initiate the process.
If the check-in time has already passed or if the booking is scheduled to start beyond the next 14 days, the Host's standard cancellation policy will apply. We recognize that this is a rapidly-evolving situation and will revisit this timeline if necessary.
If your Host has reached out to you about needing to cancel due to COVID-19 or other natural disaster, please contact Hipcamp Support so we can help out further.
Other Natural Disaster Cancellations
If a booking needs to be canceled due to a natural disaster, public health crisis, or other act of nature that will prevent a trip from being safely completed, then the Hipcamper that made the booking is eligible to collect a full Hipcash credit including the Hipcamp service fee. In order to initiate this process, you or your Host will need to get in touch with Hipcamp Support.
The Host will not collect any money for these bookings, regardless of their chosen cancellation policy. Our hope is that by providing a full Hipcash credit, Hipcampers will be able to postpone their trip for a later date.
We may request documentation such as a doctor’s note, travel restriction, or severe weather advisory to have this policy apply.
Specific air quality guidance: This policy can apply if the AQI at the Host's property is above 150, as this is considered unhealthy for the general population. Documentation of the AQI in the Host's area within 48 hours of the start date of a trip from a source like AirNow or similar will be required.
Please note that non-severe storms or non-severe temperatures do not fall under our Natural Disaster Policy. If you do not want to go on a trip because of the present weather, please speak with your Host directly to see if they are willing to offer a refund or the option of rescheduling your trip.