If your Hipcamp is a Request To Book campsite and you are using a mobile phone number on your Host profile, you'll receive a text message from Hipcamp (in addition to an email) whenever a Hipcamper submits a booking request.
We strongly recommend you use a mobile phone number on your account so that you can receive these text messages and easily respond to booking requests as they come in.
The text includes this helpful information:
- Booking number
- Booking date
- Number of nights
- Site number
- Hipcamper name
- Booking total
- Hipcamper's introduction message
You can also reply to this text message to talk to your potential Hipcamper to ask any questions or to get any clarifications. These replies will also show up under your Hipcamp Messages.
Special note: You cannot call the number associated with the text to speak to the Hipcamper (or Hipcamp Support). The number is part of an automated system. The Hipcamper's phone number is located in your calendar - look there if you need to give them a ring!
Accepting a Booking Request
To accept a booking, simply reply with this text back:
Send it as its own text with no other words or punctuation in the message - that's it!
Declining a Booking Request
To accept a booking and have the dates be blocked on your calendar in the future so that you don't get additional requests for those dates, reply with this text back:
Again, send it as its own text with no other words or punctuation in the message.
If you want to decline the booking, but keep the dates open on your calendar, reply with this text:
Once again, send it as its own text with no other words or punctuation in the message.
Responding to Multiple Booking Requests
If you have multiple requests at once that need to be responded to, you will have to include the booking number in your text which is provided to you in the initial message. That way, the system will know which booking to accept or decline.
This is what your texts should look like if you have more than one booking waiting for a response:
Accept 123456 (to accept booking 123456)
Decline 123456 (to decline booking 123456 and block the dates on your calendar)
Decline 123456 On (to decline booking 123456 and keep the dates open on your calendar)