There are several ways in which you can accept or decline a Booking Request:
Responding to a Request to Book via SMS/text message
If your Hipcamp is a Request To Book campsite and you are using a mobile phone number on your Host profile, you'll receive a text message from Hipcamp (in addition to an email) whenever a Hipcamper submits a booking request.
We strongly recommend you use a mobile phone number on your account so that you can receive these text messages and easily respond to booking requests as they come in.
The text includes this helpful information:
- Booking number
- Booking date
- Number of nights
- Site number
- Hipcamper name
- Booking total
- Hipcamper's introduction message
You can also reply to this text message to talk to your potential Hipcamper to ask any questions or to get any clarifications. These replies will also show up under your Hipcamp Messages.
Special note: You cannot call the number associated with the text to speak to the Hipcamper (or Hipcamp Support). The number is part of an automated system. The Hipcamper's phone number is located in your calendar - look there if you need to give them a ring!
Accepting a Booking Request"
To accept a booking, simply reply with this text back:
Send it as its own text with no other words or punctuation in the message - that's it!
Declining a Booking Request
To accept a booking and have the dates be blocked on your calendar in the future so that you don't get additional requests for those dates, reply with this text back:
Again, send it as its own text with no other words or punctuation in the message.
If you want to decline the booking but keep the dates open on your calendar, reply with this text:
- Decline On
Once again, send it as its own text with no other words or punctuation in the message.
Responding to Multiple Booking Requests:
If you have multiple requests at once that need to be responded to, you will have to include the booking number in your text which is provided to you in the initial message. That way, the system will know which booking to accept or decline.
This is what your texts should look like if you have more than one booking waiting for a response:
- Accept 123456 (to accept booking 123456)
- Decline 123456 (to decline booking 123456 and block the dates on your calendar)
- Decline 123456 On (to decline booking 123456 and keep the dates open on your calendar)
Responding to a Request to Book via email
Whenever a Hipcamper sends a Request to Book, you will receive an email. The email will contain the booking details as well as the message from the Hipcamper. From that email, you are able to either accept or decline that request. If you click "View request details" you will be taken to your Hosting Dashboard to review the details. Otherwise, you are able to click "Accept Booking" or "Decline Booking".
Responding to a Request to Book from the Dashboard
You will also have the option to accept or decline Requests to Book from your Hosting account on Hipcamp. To respond to a request, simply head to your Dashboard and scroll down to where you see "Bookings at a glance". If you have a new request, this is how it should look:
Click "Respond" and you'll be taken to your Messages where you can message the Hipcamper back, or Accept or Decline their request.
If you accidentally declined a booking request, we recommend that you message the Hipcamper and tell them to rebook. There is currently not a way to undo a declined booking request.