As a Host, you are able to choose from 6 different cancellation policy options. Your cancellation policy determines the timeframe that a camper is eligible to receive a refund when they cancel their booking.
To update your cancellation policy:
- Click on Property from your Host Dashboard
- Click on Sites located next to ‘Overview’
- Click Edit next to the site you would like to edit
- Click on Booking Details on the left side of the screen
- Click Edit
- Scroll down until you see Cancellation Policy
- Click Done
You can choose from the following six different cancellation policy options:
Please note: Bookings made before you update the cancellation policy will retain the policy at the time of booking.