When a booking ends, the Hipcamper who stayed on your property will receive an email asking them to submit feedback about their stay.
They are asked whether they would recommend your property to others. Their options are "Yes", "No" and "Maybe". Each answer to this question will contribute to your recommendation rate.
Yes = 100% recommendation
Maybe = 50% recommendation
No = 0% recommendation
Your recommendation rate is an average based on the scores from Hipcampers. For example, if a unit received 5 ratings, 2 Maybe votes, and 3 Yes votes, then the recommendation rate would be 80%. That is (100+100+100+50+50)/5 = 80.
Only after 3 ratings from Hipcampers will a unit have a recommendation score displayed on Hipcamp.
Properties will also have recommendation rates. If your property has multiple units, your recommendation rate on your property page will be an average of all of your unit’s recommendation rates. Here is an example of the recommendation rate on a property page:
Please note that Hipcampers can leave a recommendation rating and opt not to leave written feedback. However, they must leave a recommendation rating before they can provide a written review. For more information about reviews, please check out this FAQ: How do public reviews work on Hipcamp?
Tips on improving your recommendation percentage:
- Take private and public feedback from your Hipcampers into account
- Be responsive and available
- Make sure your directions are correct and your property is accurately portrayed, well-maintained, and safe
Read the complete guide to delivering a good Hipcamper experience here.
If you have any questions about your property’s recommendation score, please feel free to contact us and we'd be happy to take a look.