Each Host has the ability to select their cancellation policy from these options.
You can view which policy a Host has selected on their unit page and in your booking confirmation email. Cancellations must be made within the check-in date and time of a Host's policy. If you cancel outside of the Host's policy, our system will automatically not process a refund.
If you cancel outside of the Host's policy and feel a refund might be fair due to the circumstances, we recommend reaching out to the Host directly via the "Contact Host” button on the unit page.
If the Host decides to allow a refund outside of their policy and explicitly communicates this to you, Hipcamp Support can assist with processing the refund. We recommend communicating with Hosts through Hipcamp messages so that we can see this approval.
If you were in contact with a Host outside of Hipcamp's website, please have a record of your communications when you contact Hipcamp Support to get assistance with this refund.
We give Hosts full authority over both setting and enforcing their cancellation policies, as well as approving refunds outside of their policies.